Terms of service

Terms of Service

Effective Date: 01/07/2026

Welcome to THE LAYR HUB. By accessing our website, placing an order, or purchasing our products, you agree to be bound by these Terms of Service. If you do not agree with these Terms, please do not use our website or services.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, or you have permission from a parent or legal guardian.
  • The information you provide is accurate and complete.
  • You are legally capable of entering into a binding contract.

2. Products & Services

We specialise in the sale of premium human hair products, including but not limited to bundles, closures, frontals, wigs and related accessories.

We reserve the right to modify, discontinue or update products, prices and services without prior notice.

3. Orders

All orders are subject to acceptance and availability.

An order is not considered accepted until:

  • Full payment has been received.
  • We have confirmed your order.

We reserve the right to refuse or cancel any order where we reasonably believe:

  • fraudulent activity has occurred;
  • payment cannot be verified;
  • pricing errors exist;
  • stock is unavailable; or
  • these Terms of Service have been breached.

4. Pricing & Payment

All prices are displayed in British Pounds Sterling (£ GBP).

Payment must be received in full before an order is processed or dispatched.

Failure to complete payment may result in cancellation of your order.

5. Shipping & Delivery

Shipping is governed by our Shipping Policy.

Estimated delivery times are provided as guidance only and are not guaranteed.

We are not liable for delays caused by courier services, customs authorities or events beyond our reasonable control.

6. Returns & Refunds

Returns and refunds are governed by our Returns & Refunds Policy.

By placing an order, you acknowledge that you have read and accepted these policies before purchasing.

7. Product Care

Human hair is a natural product and requires proper care.

We are not responsible for damage caused by:

  • improper installation;
  • excessive heat;
  • chemical processing;
  • bleaching;
  • colouring;
  • misuse;
  • failure to follow appropriate hair care practices.

8. Customer Conduct

When using our website or communicating with our business, you agree not to:

  • provide false or misleading information;
  • submit fraudulent orders;
  • misuse discount codes or promotions;
  • interfere with the operation or security of our website;
  • harass, threaten or abuse our staff;
  • engage in any unlawful activity.

We reserve the right to refuse service or terminate future business relationships where these Terms are breached.

9. Intellectual Property

All content on this website, including but not limited to:

  • logos;
  • photographs;
  • videos;
  • graphics;
  • product descriptions;
  • branding;
  • website design;
  • text;

is the property of [Your Business Name] and is protected by intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written permission.

10. Limitation of Liability

To the fullest extent permitted by law, [Your Business Name] shall not be liable for any indirect, incidental, consequential or special damages arising from the use of our products or website.

Our total liability shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful under applicable UK law.

11. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • severe weather;
  • natural disasters;
  • pandemics;
  • strikes;
  • transport disruptions;
  • supplier shortages;
  • government action;
  • customs delays;
  • power failures;
  • cyber attacks.

12. Fraud & Chargebacks

Customers agree to contact us directly to resolve any issues before initiating a payment dispute or chargeback.

Where a chargeback is raised fraudulently or without reasonable grounds, we reserve the right to submit evidence to the payment provider, including order confirmations, correspondence, proof of delivery and tracking information.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store and process your personal information.

14. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Any changes will take effect immediately upon publication on our website.

Continued use of our website after changes have been published constitutes acceptance of the revised Terms.

15. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact Us

If you have any questions regarding these Terms of Service or any of our policies, please contact us:

LAYR HUB LTD
Email: info@thelayrhub.com
Business Hours: Mon-Fri, 9am-5pm GMT